RETURN

At MagicSingShop.com, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer an “Easy Return Policy” wherein you can make a return request of a product within 10 days of its delivery. During the holiday season, returning period may be extended for the purchase on the purpose of gift.

HOWEVER, in the event that the product you are returning does NOT meet the requirements as described below, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you.

  • Purchased products from other sellers – You may have to contact the seller.
  • Tampering with the microphone (opening the microphone and trying to repair yourself or by a non-authorized Enter-tech repair center).
  • Battery leakage or explosion of batteries
  • Burnt by using wrong power adapter
  • Water damage
  • Physical or cosmetic damage includes and not limited to dropping the microphone, throwing the microphone or severing any of the wires because of misuse.

Before attempting to return an order, you will need to contact us to request a returns authorization. It is very important that you wait for our email response with the return information and save product(s) under the same conditions that you've received them in order to return it. Observe the maximum period of 7 days after our confirmation of your order to send the product(s) to our address along with any documents instructed by us.

After receiving the product(s) back - if you proceed accordingly to all the information and the product(s) are received by us in their original packaging - we will review the case within 5 working days and contact you via email providing confirmation. In case of refund, it can take extra 5-10 working days to be processed. You will receive an email confirming your account has been credited once your refund is processed.

The return costs must be covered by you. We will not refund the cost of returning the order if the return is caused by the customer’s mistake or if the product(s) is no longer wanted or required. We are more than happy to cover/refund the cost of return when it is required due to our error.

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” MagicSingShop.com shall not be responsible for items returned that are lost or damaged in transit.

NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE.

All products must be received in their original package conditions.

We DO NOT accept returns on products that are used or tampered with, and the merchandise will be returned to you. If for any reason we feel that a good has been used or tampered with, a refund will not be issued. Refunds at all times and without limitation are at the discretion of MagicSingShop.com.

Please contact us if you have questions about which products are returnable, which products may be subject to a 15% restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

EXCHANGE

Please contact us to exchange your product; to prevent for us just to return your package back to the sender.
At our discretion MagicSingShop.com may reimburse shipping charges related to the exchange on DEFECTIVE products.
For the Non-Defective exchange, we will still provide free shipping from our warehouse to you, HOWEVER, the return costs still must be covered by you.

REFUNDS

Upon receipt of a returned product in its original condition and following inspection, a credit will be issued (to your credit card) for the product and taxes with the exception of all shipping charges or duties. Please allow up to 5-10 business days for processing of returns. When a refund is issued, we will e-mail a confirmation.

A refund will be deducted for the original shipping cost WHICH we provided free shipping.

Special order item sales are final and cannot be returned for credit. Service parts are not returnable. Labor, installation services and any shipping charges are non-refundable.

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