SHIPPING & DELIVERY

For tracking your package, please click here.

Also you will receive a shipping confirmation with a tracking number via e-mail when your order ships. You can also track your shipment via our website ‘track orders’.  If you have any questions, please contact us.

Yes, MagicSingShop.com offers FREE standard shipping (via UPS or USPS) on purchases within United States, and you can always expedite your orders from the shipping options when you check out. There will be a charge on purchases shipping to out of U.S. Please click here for the detail about shipping cost.

– We ship to Canada, Australia and certain countries in western Europe only.
– For the other option if you don’t find your country from our list, please find shipping agencies in US. who receive your package for you in U.S., and ship it to your country with their own responsibility. In this case, you will get your package with free shipping to your agency, and pay international shipping cost to them.
– The shipping cost is vary depends on the weight of products.
– Please proceed to check out for the exact amount for your shipping cost before the payment.
– Please note that there may be custom duties, brokerage fees, taxes, and/or tariffs addition to the shipping charge, and please understand that we don’t have control over the custom process in your country and we are not responsible for those.

MagicSingShop.com makes every attempt to deliver your order to meet your time line. It mostly takes about 1~7 business days with standard shipping, but you can always expedite your orders from the shipping options when you checkout.

Orders placed on late Friday, Saturday, Sunday and major Holidays will be shipped on the following business day.

We will have to collect sales tax in accordance with tax laws and regulations mandated by each state.  Sales tax, if any, will be reflected in your cart at checkout.

For the international orders, there may be custom duties, brokerage fees, taxes, and/or tariffs that may be applied with to your shipment, and we are not responsible for those.

At MagicSingShop.com, our main goal is your complete satisfaction, so purchasing is easy and fully transparent. We offer an “Easy Return Policy” wherein you can request to return a product within 10 days of its delivery. Before attempting to return an order please contact our customer service for a return authorization. To find out if you are eligible to return your products please visit our Return Policy for more information.

ORDERS & SHOPPING

We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address and credit card number. While your order is being processed, your credit card information will not be stored at any place or any format on our side.

Yes, you can check the status of your order including tracking when you login your account – You will need to register to check the status of your order by the time of your purchase or prior to.

For just tracking your package, please click here.

Your cancellation of your order will be accepted and processed only before our shipment. Please note that your order will be arranged and shipped within 24 hours of receipt or on the following business day if placed on Sat., Sun. and Holidays. If your package is already shipped by the time of your cancel request, please process your returning after it is delivered to you.

You don’t need to login to place your order, but you will receive several benefits of being our member when you purchase at our online store such as saving shipping address, tracking your order, special discount, etc.

You will receive a confirmation email when you place your order and when we ship it. If you don’t receive the emails from us there could be several possible reasons. Please check if your email address listed is correct for registered members. Otherwise, feel free to contact us.

Becoming a member with us comes with several benefits. We offer coupons, promotions, seasonal discounts, and much more! Please subscribe to our newsletter to hear the latest news on our sales and promotions.

KNOLEGE BASE

Yes, the microphones (only) are covered for 1 year by the warranty if you purchased it from us, MagicSingShop.com.

All Magic Sing systems are working from 100v to 240v in voltage. You may use the Magic Sing system in the most of countries.

The manufacturer, Enter-tech, produces two different sizes of song chips. The dark grey is little smaller than silver case song chip. However, the chip inside is exactly same – only its case (cover) size is different. Since that causes confusion to our customers, we’ve started to ship out only the dark grey song chips which fit and are compatible to the all Magic Sing microphone systems.

Tagalog is a language of Philippine. However, since they are very influenced by US culture, there are many good American songs in the Tagalog systems or song chips. The basic language is English, but about little less than half are Tagalog songs.

Upon the availability of the part, we repair Magic Sing system. Please contact us if we have the part of your model. To find the model of your Magic Sing, you may be able to find on your manual. If not, please click here to find the model of your Magic Sing system.

Yes, for some models such as MP30, ET30KH, E2, E3 and ET23Kpro, you will need to connect WiFi to play 20,000+ songs. However, some old models such as ET25K does not need WiFi.

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