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    FAQ

    FREQUENTLY ASKED QUESTIONS

    Yes, MagicSingShop.com offers FREE standard shipping (via UPS or USPS) on purchases within United States, and you can always expedite your orders from the shipping options when you check out. There will be a charge on purchases shipping to out of U.S. Please click here for the detail about shipping cost.

    MagicSingShop.com makes every attempt to deliver your order to meet your time line. It mostly takes about 1~7 business days with standard shipping, but you can always expedite your orders from the shipping options when you checkout.

    Orders placed on late Friday, Saturday, Sunday and major Holidays will be shipped on the following business day.

    For tracking your package, please click here.

    Also you will receive a shipping confirmation with a tracking number via e-mail when your order ships. You can also track your shipment via our website ‘track orders’.  If you have any questions, please contact us.

    Yes, you can check the status of your order including tracking when you login your account – You will need to register to check the status of your order by the time of your purchase or prior to.

    For just tracking your package, please click here.

    Yes, the microphones (only) are covered for 1 year by the warranty if you purchased it from us, MagicSingShop.com.

    At MagicSingShop.com, our main goal is your complete satisfaction, so purchasing is easy and fully transparent. We offer an “Easy Return Policy” wherein you can request to return a product within 10 days of its delivery. Before attempting to return an order please contact our customer service for a return authorization. To find out if you are eligible to return your products please visit our Return Policy for more information.

    Upon the availability of the part, we repair Magic Sing system. Please contact us if we have the part of your model. To find the model of your Magic Sing, you may be able to find on your manual. If not, please click here to find the model of your Magic Sing system.

    Tagalog is a language of Philippine. However, since they are very influenced by US culture, there are many good American songs in the Tagalog systems or song chips. The basic language is English, but about little less than half are Tagalog songs.